Shipping policy

Shipping Policy

Thank you for shopping with Vanity Beauty Lab. We are committed to delivering your order as quickly and efficiently as possible.

Shipping Provider

All orders within South Africa are shipped using Aramex Store-to-Door and, where necessary, other trusted courier partners.

Processing Times

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Orders are not processed, shipped, or delivered on weekends or South African public holidays.

During peak periods, promotions, or unforeseen circumstances, processing times may be slightly extended.

Estimated Delivery Times

Once your order has been dispatched, estimated delivery time is:

8–11 Business Days Nationwide

Please note that delivery timeframes are estimates only and are not guaranteed.

Delivery times may be affected by:

  • Courier delays or operational disruptions

  • Weather conditions

  • Public holidays

  • Peak shopping periods

  • Industrial action or strikes

  • Remote delivery locations

  • Incorrect or incomplete address information

  • Any events beyond our reasonable control

Order Tracking

Once your order has been dispatched, you will receive tracking details via email or SMS (where applicable).

Please allow up to 48 hours for tracking information to update in the courier system.

Delivery Delays

While we aim to ensure timely delivery, Vanity Beauty Lab cannot guarantee exact delivery dates.

We are not responsible for delays caused by courier services or events outside of our control. However, we will always assist where possible to help track and resolve delayed deliveries.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Vanity Beauty Lab is not liable for:

  • Delivery delays

  • Failed deliveries

  • Additional courier charges

  • Lost parcels due to incorrect address details provided by the customer

If a parcel is returned to us due to an incorrect address, additional shipping fees may apply for re-delivery.

Lost Parcels

If your parcel appears lost in transit, please contact us immediately:

vanitybeautylab.za@gmail.com

We will initiate an investigation with the courier and assist you throughout the process. Please note that courier investigations may take several business days.

Damaged Deliveries

If your order arrives damaged:

  1. Take clear photos of the parcel before opening it

  2. Take photos of the damaged item(s)

  3. Contact us within 48 hours of delivery

Failure to report damage within this timeframe may affect our ability to process a courier claim.

Delivery Confirmation

Once a parcel is marked as delivered by the courier to the address provided at checkout, responsibility for the parcel passes to the customer, subject to applicable South African consumer protection laws.

Delivery Refusal

If a delivery is refused without valid reason, any shipping fees, return shipping costs, and handling charges may be deducted from any refund where legally permitted.

Shipping Fees

Shipping fees are displayed at checkout before payment is completed.

Shipping fees are non-refundable unless required by law or due to an error on our part.

Force Majeure

Vanity Beauty Lab shall not be held liable for delays or failure to deliver caused by circumstances beyond reasonable control, including but not limited to:

  • Natural disasters

  • Severe weather

  • Power or system outages

  • Civil unrest

  • Government restrictions

  • Pandemics

  • Courier disruptions

Contact Us

For any shipping-related enquiries, please contact:

Vanity Beauty Lab
Email: vanitybeautylab.za@gmail.com

Please include your order number in all correspondence so we can assist you faster.